Exchange and Return Policy

*Important Notice

Please note that it is strictly prohibited by our shipping company to try on your item(s) while the delivery person is present and then attempt to return the item(s) with them.

How Do I Exchange/Return My Item(s)?

For Exchanges:

  • We will arrange for our courier service to deliver the desired item(s) to your location for the exchange.

  • Kindly prepare the item(s) you wish to exchange and hand them over to the courier upon delivery of the exchanged pieces.

IMPORTANT: Customers are responsible for shipping costs and taxes.

For Returns:

  • Our company policy entails arranging for a courier to pick up the item(s) for return.

  • Upon receipt of the returned item(s), we will promptly initiate the refund process.

What Items Are Returnable?

You can return your items within 14 days of receiving your shipment, provided that:

  • They are in their original condition

  • For clothing, they must be unwashed and unworn

  • They are in the original packaging

How Soon Will I Get My Refund?

  • Once your return is received and inspected, we will contact you to notify you of the receipt of your returned item.

  • You will also be informed whether your refund request is approved or rejected.

If approved, your refund will be processed as follows:

  • The refund will appear on the used for purchasing.

  • Please send us your bank details or Instapay information so we can proceed with your refund.

  • The refund process takes up to 14 working days.

How to Wash Your Scrubs

To keep your scrubs in top condition and prevent fabric damage, follow these care instructions:

1. Wash Separately

Always wash your scrubs alone to prevent color transfer and maintain their quality.

2. Turn Inside Out

Before washing, turn your scrubs inside out to protect the outer fabric from friction and pilling.

3. Use Cold Water

Wash with cold water to prevent dye bleeding and preserve fabric integrity.

For blood stains, soak in cold water first to dilute the stain. Apply a strong detergent and let it sit for 5-10 minutes before washing.

4. Air Dry Only

To retain the fabric’s durability and fit, avoid machine drying. Instead, hang your scrubs to air dry for the best results.